PHC Health Care Ltd London

At the time of our inspection there were six people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People had continuity of care. There were sufficient numbers of staff to meet people's needs and to manage any changes to the services required. Safe recruitment processes were followed to make sure the right staff were employed.

Medicines were managed safely. Infection prevention and control practices were followed by all staff.

People's needs, choices and preferences were assessed prior to receiving care and support from the service. Staff worked together to ensure that people received consistent, coordinated care and support.

Staff received the training, supervision and support they needed. People were confident that the staff had the skills and knowledge to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives consistently praised the caring attitudes of the staff. The provider was passionate about providing high-quality care which promoted respect, dignity and independence in every aspect of people's lives. Spots checks, quality assurance processes and surveys all assessed the observance of these values and the adherence to the ethos of the service.

People were involved in decisions about their care and support. There was a clear focus on delivering a personalised service to people which met their needs and preferences.

People and relatives were encouraged to express their views and opinions about the service received. People, relatives and staff told us the provider was responsive to all forms of feedback. A complaint's procedure was in place, should anyone wish to raise a concern or complaint.

The provider carried out audits and checks to monitor the quality and safety of the service. People, relatives and staff felt engaged with the service and were confident that their views and opinions were valued by the provider. Quality assurance records demonstrated the provider used all information and feedback they received to shape the service provided so people's needs could be better met and to facilitate learning for all staff.