Touchheart Healthcare Worcester Office
- Home care
- Dementia care
- Registered since 2022
- Worcester, Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
Touchheart Healthcare Worcester Office: inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care4Less Limited Not yet rated, less than 0.1 miles away
- – County House Not yet rated, less than 0.1 miles away
- G Eclipse HomeCare (Worcester) Good, less than 0.1 miles away
- – Evans Healthcare Group - Worcester Not yet rated, less than 0.1 miles away
- – Nurseplus - Worcester Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 8 July 2023. Quoted under the Open Government Licence.
Touchheart Healthcare is a domiciliary care service providing personal care to people within their own home. At the time of the inspection, 24 people were using the service. At this inspection, the service was providing care for older people and people with dementia. Not everyone using the service received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Read the rest of CQC's summary
People's experience of using the service and what we found. All the people we spoke with gave positive feedback about the service, staff, and management. People spoken with were complimentary of the support they received from the staff. People told us they were able to contact the office when needed and felt that the office staff were very good.
The provider understood people's care needs well, including external support when this was required. The provider worked with other healthcare professionals to ensure people received additional support when needed.
People were encouraged to make choices about their care and given the support to do so.
People and relatives were involved in their care and supported in making decisions about their care. Care was person-centred. People's medicines were safely managed. When things went wrong, the provider learned lessons and developed improved systems to keep people using the service safe.
Rating at the last inspection The provider was registered with the Care Quality Commission on 7 September 2020, and this is the first inspection.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Dennis Ofinam
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Touchheart Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12056156 (opens Companies House)
Touchheart Healthcare Ltd runs 2 services, all in the West Midlands. 2 are rated Good or Outstanding.
Other services run by Touchheart Healthcare Ltd
- G Touchheart Healthcare Main Office Good. Home care, Birmingham
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Touchheart Healthcare Worcester Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Touchheart Healthcare Worcester Office.
- When was Touchheart Healthcare Worcester Office last inspected?
- The Care Quality Commission's latest rating for Touchheart Healthcare Worcester Office was published on 8 July 2023.
- Who runs Touchheart Healthcare Worcester Office?
- Touchheart Healthcare Worcester Office is run by Touchheart Healthcare Ltd. It runs 2 services, all in the West Midlands.
- What is Touchheart Healthcare Worcester Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 July 2023.
Contact
- Phone
- 01905 697970
- Address
- County House, St. Marys Street, Worcester, WR1 1HB Map (opens Google Maps)
Compare nearby
- – Care4Less Limited Not yet rated, less than 0.1 miles away
- – County House Not yet rated, less than 0.1 miles away
- G Eclipse HomeCare (Worcester) Good, less than 0.1 miles away
- – Evans Healthcare Group - Worcester Not yet rated, less than 0.1 miles away
- – Nurseplus - Worcester Not yet rated, less than 0.1 miles away