Oxford House Community Care

People's experience of using this service: • The service met the characteristics for a rating of "outstanding" in the well-led key question and "good" in all other key questions. • The service provided strong vision and leadership to a motivated staff team who felt valued by management. • The service had robust quality assurance processes to measure, document, improve and evaluate the quality of care. • The service was always investigating ways to develop and improve the experience of people who used the service. • People benefitted from the service's connections with other health and social care agencies and community presence. • People's privacy and dignity was respected by staff. • Care planning documentation clearly identified people's diverse needs, preferences and choices. • The service worked with other agencies to provide support to people at the end of their life in accordance with their wishes. • People received personalised care which met their individual needs and were supported to express their wishes. • People and relatives told us the service was compassionate and respected their preferences and decisions. • Staff were knowledgeable and experienced. They received appropriate training and support to ensure they could carry out their roles effectively. • More information is in the full report.