Slough Crossroads - Caring for Carers

Slough Crossroads is a domiciliary care agency (DCA) registered to provide personal care to people living in their own houses and flats in the Slough area. It provides a service to both younger and older adults. At the time of the inspection the agency was providing personal care and support to six people.

People's experience of using this service:

Relatives of people using the service, gave consistent positive feedback about how pleased they were with the service and staff. They described the staff as caring and supportive. People's privacy and dignity was respected by staff. People were supported to be independent and were in control of the support they had.

People's care plans were individual and described their needs and preferences. They were person centred and described ways staff could support people to access the things they enjoyed and to provide emotional support.

Relatives of people using the service told us that they had no concerns about the safety or well-being of their family members in the presence of care staff. There were sufficient numbers of safely recruited and appropriately trained staff. Individual risks were identified and staff had risk management guidelines and used these to inform the support they provided to people.

People received their care from consistent staff who arrived when expected, or alerted people if delays occurred. Information was shared effectively amongst the staff team to ensure people received consistent care. The provider worked with other professionals to help people receive coordinated support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to access health professionals and maintain good diet and nutrition.

People were issued with information about the service which explained how to make a complaint if they were unhappy.

Relatives of people in the service, staff and professionals we received feedback from had confidence in the management of the service. The registered manager and staff recognised their roles and responsibilities. Quality and safety issues were monitored across the service by the registered manager and the provider.