Atlas Care Services Ltd Lincolnshire

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.

However, some individual risk assessments lacked robust information on how potential risks to people’s safety should be managed. The timings of some people’s care calls were not consistent. However, people were safeguarded from the risk of harm, there was enough adequately trained staff to provide support for people and their medicines were well managed.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The principles of the Mental Capacity Act were not always used to provide robust mental capacity assessments where these were needed. However, people were involved in the assessment processes to manage their care, nationally recognised assessments tools were used. People were supported to manage their health and nutritional needs

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were supported by a staff team who knew their needs, were kind and treated them with dignity and respect, and worked with people to maintain as much of their independence as possible.

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

People were provided with person centred care from a staff group who knew them well and were responsive to their needs.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The culture and work ethic of the service had a positive impact on the care people received. There was an open culture and staff were supported by a management team who worked together to provide a good service for the people they supported.