Atlas Care Services Peterborough

At the last inspection on 10 September 2015 the service was rated as 'Good'. At this inspection we found the service remained 'Good'.

A registered manager was not in post at the time of the inspection. However, a manager was in place who was in the process of applying to the Care Quality Commission (CQC) to become registered. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems continued to be in place to manage risks to people using the service and to keep them safe. This included assisting people safely with their mobility, personal care and medicines.

There were sufficient numbers of staff to safely assist and support people. The recruitment and selection procedure ensured that only suitable staff were employed to provide care and support to people using the service.

The manager and staff understood the requirements of the Mental Capacity Act (MCA) 2005. People were supported to have choice and control over their lives as much as possible. Staff supported people in the least restrictive way possible; the policies and procedures in the service supported this practice.

People's needs were assessed, so that their care can continue to be planned and delivered in a consistent way. The manager,supervisors and care staff were knowledgeable about the people they supported and knew their care needs well. People were assisted with their meal choices where required.

Staff were clear about the values of the service in relation to providing people with care in a dignified and respectful manner.

There were processes in place to assess, monitor and improve the service. People had been consulted about how they wished their care to be delivered and their choices had been respected. People, their relatives and staff were provided with the opportunity to give their feedback about the quality of the service provided.

Further information is in the detailed findings below.

The five questions we ask about services and what we found