Housing 21 - Shearman Court
- Home care
- Dementia care
- Registered since 2010
- Haverhill, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Housing 21 - Shearman Court: inspection record
Rated Good in August 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Haverhill Community Care Outstanding, 0.1 miles away
- – Fritton Court Not yet rated, 0.5 miles away
- – Haverhill Health Care Agency - Head Office Not yet rated, 0.5 miles away
- RI Link Medical Staffing Solutions Ltd Haverhill Branch Requires improvement, 0.6 miles away
- – Haverhill Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 16 August 2019. Quoted under the Open Government Licence.
Housing and Care 21 – Shearman Court provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit there were 11 people in receipt of the regulated activity of personal care.
What inspectors found
People were happy with the service they received from Housing and Care 21 – Sherman Court. People complimented the continuity of their care which was provided by skilled and competent staff.
Read the rest of CQC's summary
There were enough safely recruited staff to make sure that people had their needs met in a timely manner.
People felt safe when receiving care. Staff understood their responsibilities in relation to protecting people from the risk of harm. Where risks to people's health and welfare had been identified, assessments were in place and action had been taken to manage and reduce these risks.
People were involved in planning their own care and their care plans reflected their individual needs and choices.
People received their medicine as prescribed and were supported to access health services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
People were supported by staff who had received training and support to carry out their job roles effectively. Staff spoke positively about the support they received from the registered manager.
Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Culleton
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 16 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 5 of them in the East of England. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall, West Midlands
- O Housing 21 - Oak House Outstanding. Home care, Suffolk
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell, West Midlands
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Shearman Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Shearman Court.
- When was Housing 21 - Shearman Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Shearman Court was published on 16 August 2019.
- Who runs Housing 21 - Shearman Court?
- Housing 21 - Shearman Court is run by Housing 21. It runs 48 services in England, 5 of them in the East of England.
- What is Housing 21 - Shearman Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 August 2019.
Contact
- Phone
- 0370 192 4015
- Address
- Mill Hill, Haverhill, CB9 8DE Map (opens Google Maps)
Compare nearby
- O Haverhill Community Care Outstanding, 0.1 miles away
- – Fritton Court Not yet rated, 0.5 miles away
- – Haverhill Health Care Agency - Head Office Not yet rated, 0.5 miles away
- RI Link Medical Staffing Solutions Ltd Haverhill Branch Requires improvement, 0.6 miles away
- – Haverhill Not yet rated, 0.8 miles away