Housing 21 - Cedar Court
Home care, Lewisham
Good
Rated on
Rating from the Care Quality Commission.
Housing 21 - Cedar Court: inspection record
Rated Good in January 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2017. Rated Good in 2017, then Requires improvement in 2018, 2020, 2021 and 2022, then Good in January 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 26 Good home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 14 January 2023. Quoted under the Open Government Licence.
Housing 21 – Cedar Court is specialist 'extra care' housing that can provide personal care for up to 40 people. At the time of the inspection 35 people aged 55 and over received care. People lived in self- contained flats across three floors of the service which is located in the London Borough of Lewisham.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they received good quality care and they had seen improvements in the support staff provided since the last inspection. The provider had processes in place to ensure suitable staff were employed to provide care and support. Staff were supported through ongoing supervision, appraisal and training.
Medicines were managed safely. The registered manager implemented the provider's medicines policy to ensure staff administered medicines to people in a safe way. Staff were trained and assessed as competent to administer medicines. The quality of medicine administration records had improved since the last inspection and these were reviewed and checked for accuracy.
Read the full summary
People had an assessment that considered their care and support needs. There were regular reviews of care records to ensure care was accurate and delivered in a safe way. Risk management plans were in place and these provided staff with detailed guidance on how to support people and to reduce and manage risks. Staff understood what abuse was and all staff had completed safeguarding training and they understood the importance of reporting any concerns in a timely way.
The provider had systems in place to monitor the service and the quality of care. The registered manager completed quality audits and reviewed the service to ensure care was of a good standard. Feedback was sought and people shared their comments about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 9-13 Somertrees Avenue, Grove Park, London, SE12 0LR |
|---|---|
| Neighbourhood | Downham, Lewisham |
| Phone | 0370 192 4191 |
| Website | www.housing21.org.uk |
| Registered manager | Jane Brown-Dosoo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 12 inspection reports, latest 14 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Housing 21Brand: Housing & Care 21 |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP16791R (opens Companies House) |
Housing 21 runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by Housing 21
- G Housing 21 - Cinnamon Court Home care, LewishamGood
- G Housing 21 - Greenrod Place Home care, HounslowGood
Nearest alternatives
- G Cerene Care LTD Home care, 0.1 miles awayGood
- G Juga Homes Domiciliary Care Service Home care, 0.5 miles awayGood
- G Juga Homes Ltd Care home, 0.5 miles awayGood
- RI TLCCarers Ltd Home care, 0.9 miles awayRequires improvement
- – Teekay Care Services Ltd Home care, 0.9 miles awayNot yet rated
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Cedar Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Cedar Court.
- When was Housing 21 - Cedar Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Cedar Court was published on 14 January 2023.
- Who runs Housing 21 - Cedar Court?
- Housing 21 - Cedar Court is run by Housing 21. It runs 3 services in London.
- What is Housing 21 - Cedar Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 January 2023.