Housing 21 - Greenrod Place
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Housing 21 - Greenrod Place: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Requires improvement in 2015, then Good in 2017, 2020 and June 2025.
The latest rating was published 16 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 3 June 2025 (assessment visit 24 April 2025). Quoted under the Open Government Licence.
This service is a domiciliary care agency. It provides personal care to people living in their own homes within an extra care scheme. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this assessment looked at people’s personal care and support service. The service provides support for older adults. At the time of our assessment, 38 people were using the service.
Date of assessment: 30 April 2025. This assessment was carried out due to the length of time since the previous assessment in December 2019. The last rating for the service was good. At this assessment, the rating remains good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider identified possible risks in relation to people’s health and wellbeing with risk management plans developed to provide guidance for care workers. The provider had a recruitment process to identify suitable care workers with the required skills. The provider had quality assurance procedures which enabled them to monitor the care provided. Care workers completed a range of training to meet people’s care needs. Medicines were administered as prescribed and in a safe manner.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. -
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Clayponds Lane, Brentford, TW8 0BN |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 0370 192 4983 |
| Website | www.housing21.org.uk |
| Registered manager | Fidelis Chanda |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 30 January 2020 (opens the Care Quality Commission website) Latest assessment published 3 June 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Housing 21Brand: Housing & Care 21 |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP16791R (opens Companies House) |
Housing 21 runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by Housing 21
- G Housing 21 - Cedar Court Home care, LewishamGood
- G Housing 21 - Cinnamon Court Home care, LewishamGood
Nearest alternatives
- G Healthvision - Hounslow Home care, 0.2 miles awayGood
- – Vivid Community Care Ltd Home care, 0.5 miles awayNot yet rated
- RI 1st Healthcare Ltd Home care, 0.7 miles awayRequires improvement
- G Ashbright Agency Ltd Home care, 0.7 miles awayGood
- – EBM Professional Care Services Limited Home care, 0.7 miles awayNot yet rated
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Greenrod Place provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Greenrod Place.
- When was Housing 21 - Greenrod Place last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Greenrod Place was published on 3 June 2025.
- Who runs Housing 21 - Greenrod Place?
- Housing 21 - Greenrod Place is run by Housing 21. It runs 3 services in London.
- What is Housing 21 - Greenrod Place's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 June 2025.