Healthvision - Hounslow
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Healthvision - Hounslow: inspection record
Rated Good in August 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Requires improvement in 2019 and 2022, then Good in August 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 2 August 2023. Quoted under the Open Government Licence.
Healthvison Hounslow is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection 89 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints, and quality monitoring processes in place, to help monitor and improve service delivery. However, we identified a care plan that had not ben updated with the most recent information.
We have made a recommendation that the provider review best practice regarding quality assurance processes to help ensure records are always up to date.
Read the full summary
People and their relatives felt people received safe care. The provider had risk assessments and risk mitigation plans in place to help reduce risks and keep people safe. The provider followed safe recruitment practices to help ensure suitable people were employed. Staff received appropriate training to meet people's care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were person centred and included information about individual care needs and people's preferences. People were mostly supported by the same staff who were kind and caring. People using the service, their relatives and staff told us they knew how to raise concerns with the provider.
Questions to ask the service
- Well-led was rated Requires improvement on 2 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Q West, Great West Road, Brentford, TW8 0GP |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Website | www.healthvisionuk.com |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 2 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Health Vision UK Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06407941 (opens Companies House) |
Health Vision UK Limited runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Health Vision UK Limited
- G Healthvision UK Ltd - North Kensington Home care, Kensington and ChelseaGood
Nearest alternatives
- G Housing 21 - Greenrod Place Home care, 0.2 miles awayGood
- – Vivid Community Care Ltd Home care, 0.5 miles awayNot yet rated
- RI 1st Healthcare Ltd Home care, 0.5 miles awayRequires improvement
- G Ashbright Agency Ltd Home care, 0.5 miles awayGood
- – EBM Professional Care Services Limited Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Healthvision - Hounslow provide nursing care?
- The Care Quality Commission's register does not list nursing care for Healthvision - Hounslow.
- When was Healthvision - Hounslow last inspected?
- The Care Quality Commission's latest rating for Healthvision - Hounslow was published on 2 August 2023.
- Who runs Healthvision - Hounslow?
- Healthvision - Hounslow is run by Health Vision UK Limited. It runs 2 services in London.
- What is Healthvision - Hounslow's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 August 2023.