Ashbright Agency Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Ashbright Agency Ltd: inspection record
Rated Good in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in May 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 13 May 2022. Quoted under the Open Government Licence.
United Business Centres is the only location of Ashbright Agency Limited, a privately owned company providing personal care and support to people living in their own homes.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One person was receiving personal care at the time of our inspection.
What inspectors found
There were effective systems for monitoring the quality of the service being delivered. These included asking people using the service, their representatives and staff for feedback. There were systems for dealing with and learning from complaints, safeguarding alerts and other adverse events.
People using the service experienced personalised care which met their needs and reflected their preferences. They were cared for by the same familiar staff and they had a good relationship with these staff.
Read the full summary
The provider involved people in assessments of their care needs and people's needs and planning to meet those needs. People were involved in these assessments. Care plans included information about things people could do for themselves as well as their cultural and religious needs. Risks to people's safety and wellbeing had been assessed and planned for.
The staff were suitably trained and supported. They had the information they needed to care for people safely. The provider monitored how they were providing care. Staff arrived on time and stayed the agreed amount of time on each visit. The registered manager was suitably experienced and qualified.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 1000 Great West Road, Brentford, TW8 9DW |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 07828 063547 |
| Website | www.ashbrightagencyltd.com |
| Registered manager | Mercy Kigotho |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 13 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ashbright Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11612088 (opens Companies House) |
Nearest alternatives
- RI 1st Healthcare Ltd Home care, less than 0.1 miles awayRequires improvement
- – EBM Professional Care Services Limited Home care, less than 0.1 miles awayNot yet rated
- G Haven Care - Brentford branch Home care, less than 0.1 miles awayGood
- – Nation Care Agency Home care, 0.4 miles awayNo overall rating
- G Astoria Homecare Ltd Home care, 0.4 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Ashbright Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ashbright Agency Ltd.
- When was Ashbright Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Ashbright Agency Ltd was published on 13 May 2022.
- Who runs Ashbright Agency Ltd?
- Ashbright Agency Ltd is run by Ashbright Agency Limited.
- What is Ashbright Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2022.