Nation Care Agency
Home care, Hounslow
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Nation Care Agency: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2016. Rated Good in 2016, 2017 and 2018, then Inadequate in 2022, then Requires improvement in 2022, then Good in December 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 22 months ago.
What inspectors found
From the Care Quality Commission's assessment published 16 December 2024 (assessment visit 17 September 2024). Quoted under the Open Government Licence.
Nation Care Agency is a domiciliary care service providing personal care and support to people living in their own homes. At the time of the inspection the service provided support for approximately 65 adults, which included a majority of older people and a few younger adults. The assessment started on 30 September 2024 and ended on 15 October 2024. We visited the provider’s office on the 2 October 2024. We carried out telephone interviews with people receiving support and relatives on 15 October 2024. We received feedback from staff via email between 3 October 2024 and 15 October 2024. We assessed all the quality statements in the key questions of safe, effective, responsive and well led but only 1 quality statement in caring. We found areas of good practice. The score for caring has been combined with scores based on the key question rating from the last inspection. Though the assessment of these five quality statements indicated good practice since the last inspection, our overall rating remains good. The provider had made improvements to the monitoring of when visit times occurred to ensure they were at the agreed time. People were assessed to ensure they could make decisions about their care they received and to ensure it was provided in the least restrictive manner possible. The provider had made improvements to the management of complaints, and they were responded to in a timely manner. People’s risks were identified, and risk management plans were developed. In response to the concerns identified following the previous inspection the provider had made improvements to their quality assurance processes to help them to make improvements when required. People’s medicines were managed safely and there were procedures for infection prevention and control. People were involved in the development and review of their care plans and were asked for feedback on the care they received.
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Safe
Good
People felt they were safe when they received care in their own home. Risks to people’s health and wellbeing were identified and risk management plans developed. People’s medicines were administered safely and as prescribed. The provider had a robust recruitment process and new care workers completed an induction. Care workers completed a range of training and had regular supervision with senior staff.
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Effective
Good
People’s support needs were assessed, and care plans were reviewed. The provider had a process to assess if a person was able to consent to their care and worked within the principles of the Mental Capacity Act 2005. Care workers were provided with additional information on people’s medical conditions and how they could impact their care.
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Caring
Good
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. People were supported to maintain their independence in relation to their daily tasks of living and provided support when required.
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Responsive
Good
People’s care plans provided information on their care needs and how they wanted that provided. Information was provided in a format which met the person’s communication needs. Complaints were responded to in a timely manner.
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Well-led
Good
The service was well-led. The provider had a range of policies and procedures which reflected current legislation and best practice. The provider worked in partnership with external organisations. A number of audits and checks on the quality of the care provided were completed and the service was monitored. Care workers felt they were well supported, and procedures were in place to enable them to raise concerns with the provider.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 1, Spruce House, Durham Wharf Drive, Brentford, TW8 8HR |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 020 7998 3003 |
| Registered manager | Khadra Abdi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 15 September 2022 (opens the Care Quality Commission website) Latest assessment published 16 December 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Nation Care Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07192048 (opens Companies House) |
Nearest alternatives
- – Vivid Community Care Ltd Home care, 0.2 miles awayNot yet rated
- G Astoria Homecare Ltd Home care, 0.3 miles awayGood
- – Atlantic Care Limited Home care, 0.3 miles awayNot yet rated
- G Caremark Hounslow Home care, 0.3 miles awayGood
- G Key Point Agency Home care, 0.3 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Nation Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nation Care Agency.
- When was Nation Care Agency last inspected?
- The Care Quality Commission's latest rating for Nation Care Agency was published on 16 December 2024.
- Who runs Nation Care Agency?
- Nation Care Agency is run by Nation Care Agency Ltd.
- What is Nation Care Agency's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.