Rated Care Homes

Key Point Agency

Home care, Hounslow

G

Good

Rated on

Rating from the Care Quality Commission.

Key Point Agency: inspection record

Home care, Hounslow

Rated Good in March 2025.

Key Point Agency: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in March 2025.

The latest rating was published 19 months ago.

How it compares locally

  • One of 40 Good home care services in Hounslow, out of 44 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 28 March 2025 (assessment visit 7 February 2025). Quoted under the Open Government Licence.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our assessment, 1 older person was using the service. Date of assessment: 3 March 2025 to 4 March 2025.

This was the first assessment of the service since they were registered with CQC on 26 October 2018.

Read the full summary

People received safe care and treatment. Their needs were assessed and planned for. Staff had training to understand how to meet people’ needs. There were generally effective systems of governance, and the registered manager had good oversight of the service. We identified that some records needed to be improved, this included assessments of safe environments, records about healthcare needs and records relating to some staff recruitment. We found that systems to audit these records had not always identified improvements were needed. We discussed these areas with the registered manager who explained they would put in place the necessary records and review the system of audits to make sure they were more robust. We did not find a negative impact on people’s care and people were receiving good quality person-centred care which allowed them to make choices and be independent when they were able. The provider sought the views of stakeholders to monitor and improve the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of our assessment, the provider did not support anyone with a learning disability.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Key Point Agency
AddressWestlink House, 981 Great West Road, Brentford, TW8 9DN
NeighbourhoodBrentford, Hounslow
Phone020 3740 9164
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Key Point Agency
ProviderKey Point Agency Ltd
Ownership typeOrganisation
Companies House number10679487 (opens Companies House)

Nearest alternatives

  1. G
    Astoria Homecare Ltd Home care, less than 0.1 miles away
    Good
  2. –
    Atlantic Care Limited Home care, less than 0.1 miles away
    Not yet rated
  3. G
    Caremark Hounslow Home care, less than 0.1 miles away
    Good
  4. G
    Rest Assure Care Ltd Home care, less than 0.1 miles away
    Good
  5. –
    Westminster Homecare Limited – West London Home care, less than 0.1 miles away
    No overall rating

See all home care in Hounslow

Getting help from London Borough of Hounslow

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Key Point Agency provide nursing care?
The Care Quality Commission's register does not list nursing care for Key Point Agency.
When was Key Point Agency last inspected?
The Care Quality Commission's latest rating for Key Point Agency was published on 28 March 2025.
Who runs Key Point Agency?
Key Point Agency is run by Key Point Agency Ltd.
What is Key Point Agency's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 28 March 2025.