Westminster Homecare Limited – West London
Home care, Hounslow
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Westminster Homecare Limited – West London: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, then Requires improvement in 2019, then Good in 2020 and June 2025.
The latest rating was published 16 months ago.
What inspectors found
From the Care Quality Commission's assessment published 10 June 2025 (assessment visit 17 February 2025). Quoted under the Open Government Licence.
Date of assessment: 24 February to 25 April 2025. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.At the time of our assessment 115 people were using the service, 90 of whom were receiving support with personal care.
The last rating for this service was good (report published 5 February 2020). We carried out this assessment because there had been an increase in the number of concerns received, including the outcome from the Local Authority’s PAMMs assessment. Local authorities use the Provider Assessment and Market Management Solution (PAMMS) to assess the quality of care provided by adult social care providers. We looked at all the quality statements and were satisfied that appropriate action had been taken to address recent concerns and the overall rating for this service remains good.
People received a safe service, were protected from abuse or neglect and had their human rights promoted. The service followed safe recruitment processes and there were enough staff deployed to support people. There were effective processes to ensure people’s medicines were managed and administered safely. Care and risk management plans were individualised and met the needs of people using the service. Staff knew people well and understood how they liked to be supported with their individual needs. There was a clear management structure and staff felt supported in their roles. The provider sought feedback from people, relatives and staff and used this to develop the service. There were effective systems in place to monitor the quality of the service and identify when improvements were required.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Westlink House (Suites 103 and 118), 981 Great West Road, Brentford, TW8 9DN |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 020 8987 8822 |
| Website | www.whc.uk.com |
| Registered manager | Teresa Powell |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 5 inspection reports, latest 5 February 2020 (opens the Care Quality Commission website) Latest assessment published 10 June 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Westminster Homecare LimitedBrand: Cera Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03353584 (opens Companies House) |
Westminster Homecare Limited runs 6 services in London. 4 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Westminster Homecare Limited
- G Westminster Homecare Limited – North East London Home care, RedbridgeGood
- G Westminster Homecare Limited – North London Home care, BarnetGood
- G Westminster Homecare Limited – South West London Home care, SuttonGood
- G Westminster Homecare Limited – Sydenham Home care, LewishamGood
- – Westminster Homecare Limited - Lambeth Home care, LewishamNot yet rated
Nearest alternatives
- G Astoria Homecare Ltd Home care, less than 0.1 miles awayGood
- – Atlantic Care Limited Home care, less than 0.1 miles awayNot yet rated
- G Caremark Hounslow Home care, less than 0.1 miles awayGood
- G Key Point Agency Home care, less than 0.1 miles awayGood
- G Rest Assure Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Westminster Homecare Limited – West London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Westminster Homecare Limited – West London.
- When was Westminster Homecare Limited – West London last inspected?
- The Care Quality Commission's latest rating for Westminster Homecare Limited – West London was published on 10 June 2025.
- Who runs Westminster Homecare Limited – West London?
- Westminster Homecare Limited – West London is run by Westminster Homecare Limited. It runs 6 services in London.
- What is Westminster Homecare Limited – West London's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.