Westminster Homecare Limited – South West London
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Westminster Homecare Limited – South West London: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and April 2025.
It has been rated Good at every inspection since 2019. The latest rating was published 19 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 1 April 2025 (assessment visit 28 February 2025). Quoted under the Open Government Licence.
Date of assessment: 17 – 20 March 2025. Westminster Homecare Limited South West London is a care at home service providing support to people living with a range of needs, including those living with dementia, people with physical disabilities, people with a learning disability and/or autism and people with mental health needs. At the time of our assessment 215 people were receiving support with their personal care.
We undertook this assessment due to the time since our last assessment. In total we reviewed 7 quality statements. The scores for these areas have been combined with scores based on the key question ratings from the last assessment.
Read the full summary
People were protected and kept safe. Staff understood their duties to protect people from avoidable harm and liaised with the local authority’s safeguarding team if any concerns arose. Staff understood and managed risks well. Clear risk assessments were in place to guide staff about any risks to people’s safety and how to manage and minimise those risks. There were enough staff with the right skills, qualifications and experience. Staff completed a regular training programme to ensure their knowledge and skills stayed up to date. Staff’s competency was checked through a programme of spot checks.
People were involved in assessments of their needs. Staff made sure they obtained people’s consent prior to providing support and liaised with those allocated to make best interests decisions when a person did not have the capacity to consent. Staff treated people as individuals. They involved people in their care and respected their decisions and choices. They supported people to remain as independent as possible. Staff were respectful of people’s preferences and beliefs and ensured people’s human rights were upheld.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 3A, Mezzanine BTS House, 69-73 Manor Road, Wallington, SM6 0DD |
|---|---|
| Neighbourhood | Wallington, Sutton |
| Phone | 020 3968 9133 |
| Website | www.whc.uk.com |
| Registered manager | Teresa Powell |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 22 March 2019 (opens the Care Quality Commission website) Latest assessment published 1 April 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Westminster Homecare LimitedBrand: Cera Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03353584 (opens Companies House) |
Westminster Homecare Limited runs 6 services in London. 4 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Westminster Homecare Limited
- G Westminster Homecare Limited – North East London Home care, RedbridgeGood
- G Westminster Homecare Limited – North London Home care, BarnetGood
- G Westminster Homecare Limited – Sydenham Home care, LewishamGood
- – Westminster Homecare Limited - Lambeth Home care, LewishamNot yet rated
- – Westminster Homecare Limited – West London Home care, HounslowNo overall rating
Nearest alternatives
- G Pivot Care Group Limited Home care, 0.3 miles awayGood
- G YourLife (Wallington) Home care, 0.3 miles awayGood
- G Escoben Care Ltd Home care, 0.3 miles awayGood
- RI Savannah Care Limited Home care, 0.3 miles awayRequires improvement
- G Independent Lifestyle Options Domiciliary Care Home care, 0.4 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Westminster Homecare Limited – South West London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Westminster Homecare Limited – South West London.
- When was Westminster Homecare Limited – South West London last inspected?
- The Care Quality Commission's latest rating for Westminster Homecare Limited – South West London was published on 1 April 2025.
- Who runs Westminster Homecare Limited – South West London?
- Westminster Homecare Limited – South West London is run by Westminster Homecare Limited. It runs 6 services in London.
- What is Westminster Homecare Limited – South West London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2025.