Savannah Care Limited
Home care, Sutton
Requires improvement
Rated on
Rating from the Care Quality Commission.
Savannah Care Limited: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Requires improvement in 2016, 2017 and 2018, then Good in 2019, then Requires improvement in May 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 5 months ago.
How it compares locally
- One of 2 Requires improvement home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 11 May 2026 (assessment visit 8 January 2026). Quoted under the Open Government Licence.
This assessment took place between 13 January and 15 April 2026. Savannah Care Limited are a homecare agency providing personal care to people living in their own homes. At the start of the assessment, there were 6 people using the service. By the end of the assessment period, there were 2 people using the service.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
The provider did not consistently demonstrate an understanding of their responsibilities to ensure effective systems and processes were established and maintained within the service. They had not ensured systems were in place to evidence that staff received regular training and supervision. This meant the provider could not be assured that staff maintained the skills and competence required to meet people’s needs.
Recruitment processes were not robust. The provider had not verified the accuracy of information obtained through recruitment checks, which meant they could not be assured of the suitability of staff employed to support people.
The provider was not consistently using learning to drive improvements. They had previously been made aware of the need to improve their records management systems. At this assessment, we found improvements were still required.
The provider was in breach of legal regulations relating to good governance, staffing and fit and proper persons employed.
However, systems were in place to safeguard people from abuse. Staff had access to information about identified risks and understood how to manage these to keep people safe Infection prevention and control measures were effective.
People were involved in assessments and reviews of their care and received person-centred support. Staff supported people to maintain their health and wellbeing, achieve their care goals and received their medicines when they needed them. Staff understood the importance of obtaining consent and ensured this was done before providing care.
People were supported to have choice and control and to maintain their independence. They received information in formats that met their communication needs and were treated fairly and equally. Staff demonstrated an understanding of people’s rights and how to uphold them.
The registered manager demonstrated an understanding of the needs of people using the service. They encouraged feedback from both people and staff and took action when concerns were raised.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment, we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulations relating to staffing and fit and proper persons employed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation relating to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 11 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 38 Stafford Road, Wallington, Sutton, SM6 9AA |
|---|---|
| Neighbourhood | Wallington, Sutton |
| Phone | 07916 304749 |
| Website | www.savannahcarelimited.co.uk |
| Registered manager | Suzan Namusoke |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 27 July 2019 (opens the Care Quality Commission website) Latest assessment published 11 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Savannah Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09118242 (opens Companies House) |
Nearest alternatives
- G Escoben Care Ltd Home care, less than 0.1 miles awayGood
- G YourLife (Wallington) Home care, 0.2 miles awayGood
- G Westminster Homecare Limited – South West London Home care, 0.3 miles awayGood
- G Lavender Care Agency Ltd Home care, 0.3 miles awayGood
- – Elite Careplus Ltd Home care, 0.3 miles awayNo overall rating
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Savannah Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Savannah Care Limited.
- When was Savannah Care Limited last inspected?
- The Care Quality Commission's latest rating for Savannah Care Limited was published on 11 May 2026.
- Who runs Savannah Care Limited?
- Savannah Care Limited is run by Savannah Care Limited.
- What is Savannah Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 May 2026.