Elite Careplus Ltd

What inspectors found

From the Care Quality Commission's assessment published 29 September 2026 (assessment visit 23 July 2026). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

   At our last assessment, we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

   We identified three breaches of the regulations. Staff did not always assess risks to people's health and safety or mitigate them where identified. Staff did not always maintain a complete and accurate record of the medicines administered to people. Staff had not always been effectively deployed to meet people’s needs.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

   At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

   At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were, on the whole, supported and treated with dignity and respect; and involved as partners in their care.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the provider met people’s needs.

   At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

5. Well-led

   –No rating No rating

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment, we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

   We identified a breach of the regulations. The provider’s governance systems were not effective and failed to identify and address issues we found at this assessment. Staff did not always maintain an accurate, complete and contemporaneous record about the care and support provided to people.