Sante Care At Home
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Sante Care At Home: inspection record
Rated Good in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, 2019 and May 2025.
It has been rated Good at every inspection since 2017. The latest rating was published 17 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 12 May 2025 (assessment visit 31 March 2025). Quoted under the Open Government Licence.
Date of assessment: 7 to 15 April 2025. Sante Care at Home is a care at home service, specialising in providing live in care. They support people with a variety of needs, including physical disabilities and dementia.
We undertook this assessment due to the time since our last inspection. In total we reviewed 5 quality statements. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
Read the full summary
There was a holistic approach to risk management, which took account of people’s physical and emotional needs. Detailed information was gathered and documented in care records about the person receiving care, their needs and how they lived their life. Staff were respectful of people’s preferences and lifestyle choices. They involved people in their care and people had control over how support was delivered.
People received support from a consistent team of staff who knew them well. Staff were well supported and received regular training opportunities. Appropriate policies and procedures were in place and staff were aware of their role and responsibilities, including in relation to safeguarding adults from avoidable harm.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 74 Link Lane, Wallington, SM6 9DZ |
|---|---|
| Phone | 020 3432 3315 |
| Registered manager | Ann Sayers |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 12 December 2019 (opens the Care Quality Commission website) Latest assessment published 12 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sante Care At Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08672113 (opens Companies House) |
Nearest alternatives
- – Elite Careplus Ltd Home care, 0.3 miles awayNo overall rating
- – Senior Serenity Healthcare Ltd Home care, 0.3 miles awayNot yet rated
- G Lavender Care Agency Ltd Home care, 0.3 miles awayGood
- G Escoben Care Ltd Home care, 0.6 miles awayGood
- RI Savannah Care Limited Home care, 0.6 miles awayRequires improvement
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Sante Care At Home provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sante Care At Home.
- When was Sante Care At Home last inspected?
- The Care Quality Commission's latest rating for Sante Care At Home was published on 12 May 2025.
- Who runs Sante Care At Home?
- Sante Care At Home is run by Sante Care At Home Limited.
- What is Sante Care At Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 May 2025.