Lavender Care Agency Ltd
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Lavender Care Agency Ltd: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Good in 2020 and April 2026.
It has been rated Good at every inspection since 2020. The latest rating was published 6 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 14 April 2026 (assessment visit 27 February 2026). Quoted under the Open Government Licence.
Date of assessment: 24 to 30 March 2026.
Lavender Care Agency is a domiciliary care agency providing personal care support to people in their own homes. At the time of our assessment 10 people were receiving support, many of whom were older people and some were living with dementia.
Read the full summary
We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions.
People received safe, personalised care that met their needs. People were supported by a consistent team of key workers who knew them well, including how they liked to be supported and what support they required to manage any risks to their safety. Clear care records were in place outlining people’s support needs. The manager undertook regular review of people’s care and updated care plans as and when required.
Systems were in place to promote safe medicines management. Staff followed procedures to protect people from the risk and spread of infections. Staff provided any support required with accessing healthcare services, and staff liaised with relatives promptly if they had any concerns about a person’s health or welfare.
Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks were in place to review the quality and safety of care delivery.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 164 Stafford Road, Wallington, SM6 9BS |
|---|---|
| Phone | 07739 406818 |
| Registered manager | Faiza Swaleh |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 January 2020 (opens the Care Quality Commission website) Latest assessment published 14 April 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lavender Care Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10382050 (opens Companies House) |
Nearest alternatives
- – Elite Careplus Ltd Home care, less than 0.1 miles awayNo overall rating
- G Sante Care At Home Home care, 0.3 miles awayGood
- G Escoben Care Ltd Home care, 0.3 miles awayGood
- RI Savannah Care Limited Home care, 0.3 miles awayRequires improvement
- G Westminster Homecare Limited – South West London Home care, 0.5 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Lavender Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lavender Care Agency Ltd.
- When was Lavender Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Lavender Care Agency Ltd was published on 14 April 2026.
- Who runs Lavender Care Agency Ltd?
- Lavender Care Agency Ltd is run by Lavender Care Agency Limited.
- What is Lavender Care Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 April 2026.