Pivot Care Group Limited

Staff were kind and caring and knew people well. People and their relatives spoke highly of the service. A relative told us, "The carer is respectful, and I know that my loved one is safe." People's views about their care were listened too and acted upon. People knew how to complain and felt able to raise concerns if they were dissatisfied. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care was planned and risks to their safety and wellbeing were assessed. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment. The provider carried out pre-employment checks to ensure staff were suitable for the work they did.