Star Care UK Limited

What inspectors found

From the Care Quality Commission's assessment published 13 June 2024 (assessment visit 15 March 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The provider maintained safe systems of care. People told us their views were listened to and taken into account and that care and support was planned and organised with them to ensure continuity. Managers understood the importance of involving people and partners in the delivery of care and systems were in place to support the safety and continuity of care. External providers of health and social care gave good feedback about their working relationship with the provider and records showed the provider liaised with them prior to taking on packages of care to assess their ability to manage people’s needs. The provider took appropriate action to minimise the risk of abuse and acted appropriately in response to concerns.

   People told us they felt safe using the service. Staff understood their duty and responsibility to safeguard people from abuse and managers supported staff to take appropriate action to safeguard people from abuse. Managers made sure people understood the risk of abuse and how they could report any concerns they had. The provider safely managed risks to people’s health and safety. People told us staff worked with them to manage risks. Staff understood risks to people and how these should be managed to keep people safe, so that people could do the things that mattered to them. Staff had been trained to use equipment to support people and were confident applying their learning to ensure people’s safety.

   People’s records contained information about risks to their safety and guidance for staff on how to manage these to keep people safe. The provider ensured there were enough appropriately supported, qualified, skilled and experienced staff to support people. People told us staff usually arrived on time and were usually seen by the same care workers. Staff received relevant and regular training, and were supported through supervision, to help them provide safe and effective care to people. Staff worked together well and shared important information.

2. Well-led

   GGood Good

   Staff understood their roles and responsibilities and were well supported by their managers to deliver high quality care to people. Managers understood how to use governance systems to manage the actions, behaviours and performance of staff. The provider had clear governance and management arrangements in place with systems to manage current and future performance and risks to the quality of the service. There was a clear staffing structure and different members of staff had clear responsibilities, which were documented.