QH Care Services Limited
Home care, Sutton
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
QH Care Services Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Rated Good in May 2025.
The latest rating was published 17 months ago.
What inspectors found
From the Care Quality Commission's assessment published 27 May 2025 (assessment visit 30 April 2025). Quoted under the Open Government Licence.
This assessment took place between 13 May and 19 May 2025. QH Care Services Limited provides care and support to people living in their own homes, including within supported living settings. No one living within a supported living setting was receiving support with their personal care at the time of our assessment. Therefore, our assessment focused on the personal care and support provided to people as part of the homecare service. The service was supporting 3 older people with personal care at the time of our assessment.
Staff understood how to protect people from the risk of abuse. Risks to people had been assessed and were managed well. Staff were provided with training and supervision to help them meet the range of people’s needs and to continuously improve and develop in their role. There were enough staff to meet people’s needs. Recruitment practice was safe because the provider undertook checks to make sure only suitable staff were employed by the service. Infection risks were managed well and staff followed current practice.
Read the full summary
People were involved in assessments of their needs and received care centred on them and their individual needs, including those related to their protected equality characteristics. People’s care and risk management plans were reviewed regularly with them, to ensure these remained safe and effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent.
People were treated well by staff. They were supported to have choice and control and to maintain their independence. They also received information in line with their needs and preferences. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met.
The service was led by an experienced manager. People and staff were encouraged to raise concerns in confidence, and these were listened to and acted on. Staff were valued and supported with their wellbeing. Governance systems were used effectively to help the manager identify any shortfalls and areas for improvement at the service. There was a culture of learning, inclusivity and partnership working at the service, focused on supporting people to achieve positive outcomes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since their registration in February 2023. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since their registration in February 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since their registration in February 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since their registration in February 2023. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since their registration in February 2023. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 1, Sutton Business Park, Restmor Way, Wallington, SM6 7AH |
|---|---|
| Neighbourhood | Carshalton, Sutton |
| Registered manager | Louisa Bechie |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | QH Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12981255 (opens Companies House) |
Nearest alternatives
- – Clarity Homecare Sutton Home care, less than 0.1 miles awayNot yet rated
- – Jena Healthcare Solution Ltd Home care, 0.3 miles awayNot yet rated
- – River Garden Care (Sutton) Home care, 0.3 miles awayNot yet rated
- G Star Care UK Limited Home care, 0.3 miles awayGood
- G Crystalline Business Solutions Limited Home care, 0.4 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does QH Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for QH Care Services Limited.
- When was QH Care Services Limited last inspected?
- The Care Quality Commission's latest rating for QH Care Services Limited was published on 27 May 2025.
- Who runs QH Care Services Limited?
- QH Care Services Limited is run by QH Care Services Limited.
- What is QH Care Services Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.