Crystalline Business Solutions Limited
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Crystalline Business Solutions Limited: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and October 2026.
It has been rated Good at every inspection since 2019. The latest rating was published this month.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 27 October 2026 (assessment visit 2 January 2026). Quoted under the Open Government Licence.
Date of assessment: 23 to 25 September 2026
Crystalline business solutions is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were supporting 13 people with their personal care.
Read the full summary
We undertook this assessment due to the time since our last assessment. This was a comprehensive assessment covering all quality statements across our 5 key questions.
People felt safe receiving support from Crystalline business solutions. Staff had assessed risks to people’s safety and management plans were in place to mitigate the risk. Staff had completed safeguarding adults training, and the registered manager had systems in place to ensure appropriate reporting to the local authority safeguarding team.
Staff were aware of and adhered to the Mental Capacity Act 2005, ensuring they obtained people’s consent prior to providing care. People and their families were involved in their assessments and decisions about their care. Support plans were in place identifying what support people required and how this was to be delivered. However, we noted that additional information could be included about people’s interests and hobbies to further personalise care delivery. The registered managed took on board this feedback and told us they would incorporate this information.
Staff adhered to safe medicines management and infection prevention and control procedures.
Staff were supported in their roles and had completed the provider’s mandatory training. Competency checks were undertaken to ensure staff had retained the information they learnt. The management team undertook a regular programme of spot checks, supervision and audits to ensure staff adhered to the provider’s policies and procedures and provided care in line with people’s support plans.
Staff, people and relatives felt comfortable speaking with the management team, and felt any concerns raised would be learnt from. The management team had been working with the local authority to develop and improve practices at the service, including moving across to a digitalised records system and improving management oversight arrangements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Office 2, 14 Butter Hill, Wallington, SM6 7JD |
|---|---|
| Neighbourhood | Carshalton, Sutton |
| Phone | 07960 235217 |
| Website | www.crystallinebusiness.co.uk |
| Registered manager | Brigitte Hemeni Ghepnkoue |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 5 November 2019 (opens the Care Quality Commission website) Latest assessment published 27 October 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Crystalline Business Solutions Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10792345 (opens Companies House) |
Nearest alternatives
- – Jena Healthcare Solution Ltd Home care, 0.2 miles awayNot yet rated
- – River Garden Care (Sutton) Home care, 0.2 miles awayNot yet rated
- G Star Care UK Limited Home care, 0.2 miles awayGood
- G Pivot Care Group Limited Home care, 0.3 miles awayGood
- – Clarity Homecare Sutton Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Crystalline Business Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crystalline Business Solutions Limited.
- When was Crystalline Business Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Crystalline Business Solutions Limited was published on 27 October 2026.
- Who runs Crystalline Business Solutions Limited?
- Crystalline Business Solutions Limited is run by Crystalline Business Solutions Ltd.
- What is Crystalline Business Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 October 2026.