Star Care UK Limited - 51-55 Fowler Road

People and relatives told us that the service was good and that they could speak with the registered manager as and when they wanted. People who used the service were protected from the risk of abuse as the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff knew of potential risks to people and ensured they were safe when carrying out any task. There were sufficient numbers of staff to meet people's needs. The provider had a robust staff recruitment system in place. People were protected from the risks associated with the spread of infection. The provider had suitable arrangements for the management of medicines.

There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service provided to people. The provider had an on-going quality monitoring process to identify areas of improvement required within the service. Where improvements had been identified there were actions plans in place. The provider worked with a number of health and social care professionals to ensure people's needs were met.