Westminster Homecare Limited – North London
Home care, Barnet
Good
Rated on
Rating from the Care Quality Commission.
Westminster Homecare Limited – North London: inspection record
Rated Good in July 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015 and 2017, then Requires improvement in 2019, then Good in July 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 54 Good home care services in Barnet, out of 58 with a rating.
About the service
From the Care Quality Commission's inspection report published 16 July 2021. Quoted under the Open Government Licence.
Westminster Homecare Limited (North London/Herts) is a domiciliary care agency providing personal care to people living in their own homes and flats. At the time of our inspection the service was providing care and support to a total of 180 people, of which 123 people received care in their own home and 57 people received care in their flats within extra care schemes.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People spoke positively about the care they received. They also told us they felt safe with care workers in their homes and this was confirmed by relatives we spoke with.
Staff understood their responsibilities with regards to safeguarding people and had completed appropriate training. Systems were in place to safeguard people from the risk of possible harm. Recruitment procedures were in place.
Read the full summary
Appropriate assessments were carried out to ensure people's needs could be met. Where risks were identified, there was guidance in place for staff to ensure that people were safe.
Arrangements were in place in respect of medicines management. The service had a comprehensive system for auditing medicines administration.
People and relatives told us that care workers were punctual. The service monitored punctuality using an electronic homecare monitoring system. Management reviewed call logs to help identify areas in which they can improve timekeeping.
Staff we spoke with told us they were well supported by the registered manager and their colleagues. They said that management were approachable and they felt valued working at the service.
The service had a comprehensive system in place to monitor the quality of the service being provided to people. This involved telephone calls, homes visits and a survey. Quality assurance systems and processes included audits and checks which monitored key aspects of service provision.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Hyde House, The Hyde, Edgware Road, London, NW9 6LH |
|---|---|
| Neighbourhood | Hendon, Barnet |
| Phone | 020 8200 2030 |
| Website | www.whc.uk.com |
| Registered manager | Mukerrem Ustun |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 16 July 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Westminster Homecare LimitedBrand: Cera Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03353584 (opens Companies House) |
Westminster Homecare Limited runs 6 services in London. 4 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Westminster Homecare Limited
- G Westminster Homecare Limited – North East London Home care, RedbridgeGood
- G Westminster Homecare Limited – South West London Home care, SuttonGood
- G Westminster Homecare Limited – Sydenham Home care, LewishamGood
- – Westminster Homecare Limited - Lambeth Home care, LewishamNot yet rated
- – Westminster Homecare Limited – West London Home care, HounslowNo overall rating
Nearest alternatives
- G Carewatch (Brent) Home care, less than 0.1 miles awayGood
- G Glow Domiciliary Healthcare LTD Home care, 0.4 miles awayGood
- RI Hazmis Care Agency Home care, 0.4 miles awayRequires improvement
- G Maksanus Care Services Limited Home care, 0.4 miles awayGood
- G Kosh Care Ltd Home care, 0.5 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Westminster Homecare Limited – North London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Westminster Homecare Limited – North London.
- When was Westminster Homecare Limited – North London last inspected?
- The Care Quality Commission's latest rating for Westminster Homecare Limited – North London was published on 16 July 2021.
- Who runs Westminster Homecare Limited – North London?
- Westminster Homecare Limited – North London is run by Westminster Homecare Limited. It runs 6 services in London.
- What is Westminster Homecare Limited – North London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 July 2021.