Astoria Homecare Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Astoria Homecare Ltd: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Good in 2018, then Requires improvement in 2024, then Good in September 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 13 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 September 2025 (assessment visit 11 July 2025). Quoted under the Open Government Licence.
Date of assessment 23 July 2025
Astoria Homecare Ltd is a domiciliary care agency. It provides support with personal care to people living in their own homes. At the time of our assessment, 12 people were receiving support with personal care. The service provides support for both younger and older adults.
Read the full summary
The last rating for the service was requires improvement (published 2 February 2024). During this assessment, we identified breaches of 3 legal regulations relating to safe care and treatment, consent to care and good governance.
At this assessment, we found improvements had been made in all areas and the provider is no longer breaching any legal regulations. The new rating for this service is good.
The provider had made some improvements in relation to the support provided for people to make decisions about their care, but further improvements were required. The registered manager confirmed that they would be making additional improvement to this process.
Risks related to each person’s health and wellbeing were identified, assessed and guidance developed for staff on how to provide appropriate care. Following an incident or complaint lessons learned were identified and shared with staff. Medicines were administered in a safe manner and as prescribed. The provider had recruitment processes to ensure new staff had the appropriate skills for the role. Staff completed a range of training courses to enable them to undertake their roles. They felt supported by the provider. The provider used a range of quality assurance checks and audits to monitor the service provided.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulation in relation to risk and medicines management. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The provider was previously in breach of the legal regulation in relation to consent to care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At a previous assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our previous assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 153, Westlink House, 981 Great West Road, Brentford, TW8 9DN |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 020 3667 3333 |
| Website | www.astoriahomecare.com |
| Registered manager | David Kingsley-Nyinah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 2 February 2024 (opens the Care Quality Commission website) Latest assessment published 18 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Astoria Homecare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09972087 (opens Companies House) |
Nearest alternatives
- – Atlantic Care Limited Home care, less than 0.1 miles awayNot yet rated
- G Caremark Hounslow Home care, less than 0.1 miles awayGood
- G Key Point Agency Home care, less than 0.1 miles awayGood
- G Rest Assure Care Ltd Home care, less than 0.1 miles awayGood
- – Westminster Homecare Limited – West London Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Astoria Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Astoria Homecare Ltd.
- When was Astoria Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Astoria Homecare Ltd was published on 18 September 2025.
- Who runs Astoria Homecare Ltd?
- Astoria Homecare Ltd is run by Astoria Homecare Limited.
- What is Astoria Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 September 2025.