Caremark Hounslow
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Caremark Hounslow: inspection record
Rated Good in May 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in May 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 18 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 2 May 2025 (assessment visit 9 March 2025). Quoted under the Open Government Licence.
Caremark Hounslow is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The agency is registered to care for adults and children including people with a learning disability. At the time of our assessment, 47 people were receiving support with personal care. The agency provided additional support to others including companionship. The agency was a franchise. The registered provider operated this and 1 other care agency branch.
The assessment started on 10 April 2025 and ended on 17 April 2025. We made telephone calls to people using the service, their relatives and staff. We met the registered manager via a video call, and we reviewed records remotely.
Read the full summary
The last rating of this service was requires improvement (published 16 November 2022) when we identified breaches relating to safe care and treatment and good governance. We told the provider to make improvements. This assessment was conducted to follow up on their action plan. We found improvements had been made and the service is now rated good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider was meeting the principles of right support, right care, right culture.
Staff provided safe care which met people’s needs. Risks to people’s safety were assessed and planned for. Some people were supported to learn new skills and spend time outside of their homes attending schools, colleges and leisure facilities. The provider had assessed the risks associated with these to help keep people safe.
There were enough staff to provide care. People were cared for by the same familiar members of staff who they liked. The staff undertook a range of training, including specialist training to help them understand about people’s needs and caring for people with a learning disability. People thought the staff were kind, caring and polite. Staff felt well supported and enjoyed working for the agency.
The provider had effective systems to monitor and improve the quality of the service. They asked stakeholders for feedback and were involved in initiatives to help support local communities.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. The last rating for this key question was good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite No 104, Westlink House, 981 Great West Road, Brentford, TW8 9DN |
|---|---|
| Neighbourhood | Brentford, Hounslow |
| Phone | 020 8090 5582 |
| Website | www.caremark.co.uk/locations/hounslow-and-chiswick |
| Registered manager | Shipra Mehta |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 16 November 2022 (opens the Care Quality Commission website) Latest assessment published 2 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Trinity 365 Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10253353 (opens Companies House) |
Trinity 365 Care Ltd runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Trinity 365 Care Ltd
- G Caremark (Richmond upon Thames) Home care, Richmond upon ThamesGood
Nearest alternatives
- G Astoria Homecare Ltd Home care, less than 0.1 miles awayGood
- – Atlantic Care Limited Home care, less than 0.1 miles awayNot yet rated
- G Key Point Agency Home care, less than 0.1 miles awayGood
- G Rest Assure Care Ltd Home care, less than 0.1 miles awayGood
- – Westminster Homecare Limited – West London Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Caremark Hounslow provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark Hounslow.
- When was Caremark Hounslow last inspected?
- The Care Quality Commission's latest rating for Caremark Hounslow was published on 2 May 2025.
- Who runs Caremark Hounslow?
- Caremark Hounslow is run by Trinity 365 Care Ltd. It runs 2 services in London.
- What is Caremark Hounslow's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 May 2025.