Caremark (Richmond upon Thames)

Caremark (Richmond upon Thames) is a domiciliary care agency providing care and support to 96 people living in their own homes. At the time of the inspection 71 people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided

The provider ran a safe service for people to use and staff to work in. People's needs were met, and they were supported by enough appropriately recruited staff. This enabled people to enjoy their lives and live in a safe way. The provider assessed risks to people using the service and staff, monitored them and they were updated as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Medicines were safely administered.

The provider had a culture that was honest, open, and positive with transparent leadership and management. The statement of purpose clearly defined the provider's vision and values. Staff were clear about and followed them and were aware of their responsibilities and accountability. They took responsibility and reported any concerns they had. Service quality was regularly reviewed and changes made to improve the care and support people received accordingly. This was in a manner which best suited people. The provider had effective working partnerships that also promoted the needs of people being met outside its remit to reduce social isolation. The provider met Care Quality Commission (CQC) registration requirements were met.