Amber Home Carers

Amber Home Carers is a domiciliary care agency providing care and support to 75 people living in their own homes. At the time of the inspection 60 people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

A safe service was provided for people to use and staff to work in. People's needs were met, and they were supported by enough appropriately recruited staff. This meant people were able to enjoy their lives and live in a safe way. Risks to people using the service and staff were assessed, monitored and updated when required. The provider reported, investigated and recorded accidents, incidents and safeguarding concerns appropriately. Medicines were safely administered. The agency met shielding and social distancing rules, used Personal Protection Equipment (PPE) safely and effectively and had an up to date infection prevention and control policy.

The provider had a culture that was honest, open, and positive with transparent leadership and management. There was a statement of purpose that clearly defined the provider's vision and values. Staff understood and followed them and were aware of their responsibilities and accountability. They were prepared to take responsibility and report any concerns they may have. The provider regularly reviewed service quality and changes were made accordingly to improve the care and support people received. This was in a manner which best suited people. The provider established effective working partnerships that promoted the needs of people being met outside its remit to reduce social isolation. Registration requirements were met.