Cura Care East Sheen

Cura Care East Sheen is a domiciliary care agency providing care and support to people in their own homes and flats.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 34 people using the service were receiving personal care.

People received a service safely and there were enough appropriately recruited staff employed to meet people's needs. This meant people were supported to enjoy their lives and live safely. Any risks to people were assessed, monitored and recorded by the registered manager and staff who updated records as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Trained staff safely administered medicines to people and prompted them to take their medicines, if required. Infection control procedures were followed.

The provider had a culture that was open, responsive, positive and there was a clearly identified management structure. The provider's vision and values were clearly established, staff understood and followed them and were aware of their responsibilities and accountability. Staff were happy to raise concerns they may have with the provider and take responsibility for their own conduct. The quality of the service provided was regularly reviewed, and any required changes made to improve the care and support people received. This was in a way that best suited people. The provider had established effective professional working relationships that promoted the needs of people outside its remit. Registration requirements were met.