St Micheal Care Limited t/a HomeInstead Senior Care
Home care, Hounslow
Outstanding
Rated on
Rating from the Care Quality Commission.
St Micheal Care Limited t/a HomeInstead Senior Care: inspection record
Rated Outstanding in August 2023, up from Good.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017 and 2019, then Outstanding in August 2023.
Its last inspection improved it from Good to Outstanding. The latest rating was published about 3 years ago.
How it compares locally
- The only Outstanding home care service in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 August 2023. Quoted under the Open Government Licence.
St Micheal Care Limited t/a Home Instead Senior Care is a care agency providing personal care and support to people living in their own homes, mainly in the London borough of Hammersmith and Fulham. They provide care to a small number of people living in the neighbouring boroughs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the full summary
At the time of our inspection, the agency was providing personal care to 31 older people. Some people had live-in care workers. This meant they had a care worker who stayed with them during the day and night. Other people had regular visits throughout the day. The minimum visit was for 1 hour.
What inspectors found
People received extremely good quality care which met their needs and reflected their preferences. The agency worked with others to help develop best practice. Their work had a significant impact for people and their overall experience. For example, work to improve people's diet and mental stimulation.
The agency took a holistic approach to care. They worked with families and health professionals to understand people's needs and suggest ways to improve people's lives and wellbeing. They used technology in innovative ways to help keep people safe and to educate staff to help them understand about people's sensory experiences.
Read the full summary
The agency was an important contributor to the local community, providing opportunities for people to socialise. These events were open to all people living locally and not just those paying for their care. They worked with charities and universities to research and implement new ways of supporting people by learning about dementia, and other conditions associated with older age.
The staff were exceptionally well trained. Their training included immersive experiences, group analysis of their experiences as care professionals and learning from professionals.
The provider was forward thinking and had plans to develop the service in response to the needs of people and the local community. For example, they were in the process of recruiting a specialist dementia nurse to provide bespoke guidance and training for groups of staff working with individual people and they had already employed a nutritionist who was helping to improve people's diet and attitude towards food.
There were systems to monitoring and audit the service. These included asking others for feedback, responding to, and learning from adverse events. The registered manager was well known by people using the service, their relatives, staff and the local community. They all found the registered manager
approachable and valued their views and input.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 186 Sutton Court Road, Chiswick, London, W4 3HR |
|---|---|
| Phone | 020 8746 1213 |
| Website | www.homeinstead.co.uk |
| Registered manager | Mekedelawit Alemayehu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 11 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | St Micheal Care LimitedBrand: Home Instead |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07757756 (opens Companies House) |
Nearest alternatives
- G My Homecare Hammersmith and Fulham Home care, 0.9 miles awayGood
- G SD Care Agency London Home care, 1 mile awayGood
- G Amber Home Carers Home care, 1 mile awayGood
- G Best Care Co Home care, 1 mile awayGood
- G Caremark (Richmond upon Thames) Home care, 1.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does St Micheal Care Limited t/a HomeInstead Senior Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for St Micheal Care Limited t/a HomeInstead Senior Care.
- When was St Micheal Care Limited t/a HomeInstead Senior Care last inspected?
- The Care Quality Commission's latest rating for St Micheal Care Limited t/a HomeInstead Senior Care was published on 11 August 2023.
- Who runs St Micheal Care Limited t/a HomeInstead Senior Care?
- St Micheal Care Limited t/a HomeInstead Senior Care is run by St Micheal Care Limited.
- What is St Micheal Care Limited t/a HomeInstead Senior Care's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 11 August 2023.