Premier Homecare
- Home care
- Dementia care
- Registered since 2011
- Thetford, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
13 months
since the latest rating was published.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Premier Homecare: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Niche Care Norfolk Not yet rated, 0.4 miles away
- RI Utopia Care Limited Requires improvement, 0.5 miles away
- RI Royal Mencap Society - Norfolk Domiciliary Care Agency Requires improvement, 0.5 miles away
- G South Norfolk and Suffolk Domiciliary Care Agency Good, 0.5 miles away
- – Ness M Norfolk Not yet rated, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 22 September 2025 (assessment visit 24 July 2025). Quoted under the Open Government Licence.
Premier Homecare is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 47 people receiving a regulated activity. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where they do provide personal care, we also consider any wider social care provided during our assessment . At this assessment we looked at all the key questions and all the quality statements. At our last assessment we found breaches in relation to consent, safe care and treatment and good governance. The provider was asked to complete an action plan to address our concerns. At this assessment we found there had been enough improvements made that the provider was no longer in breach of regulations.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
During the assessment we spoke with staff, people, their relatives and other stakeholders such as health and social care professionals to get their feedback about how people’s personal care needs were being met. This also included speaking to the service manager and care coordinator. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.
Since the last assessment, the providers systems and processes in place had improved and they were effective in assessing, monitoring, and improving the quality of the service. The management team had improved systems and processes and could evidence they had taken action to improve the service. Accidents and incidents were analysed, and trends and patterns were identified to mitigate future risks.
Staff worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work we found there was a shared ethos of kindness and compassion amongst the care team. Staff members were supportive of each other and told us how they wanted the best outcomes for people they supported. People’s care plans lacked person-centred detail, but this was actively identified and being improved by the service.
-
Safe
Good
This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
This means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
This means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Danielle Sterne
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 31 July 2019. Latest assessment published 22 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Premier Homecare (East) LimitedBrand: Healthcare Homes
- Ownership type
- Organisation
- Companies House number
- 04251346 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Premier Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Premier Homecare.
- When was Premier Homecare last inspected?
- The Care Quality Commission's latest rating for Premier Homecare was published on 22 September 2025.
- Who runs Premier Homecare?
- Premier Homecare is run by Premier Homecare (East) Limited.
- What is Premier Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 September 2025.
Contact
- Phone
- 01842 824415
- Address
- Keystone Innovation Centre, Croxton Road, Thetford, IP24 1JD Map (opens Google Maps)
Compare nearby
- – Niche Care Norfolk Not yet rated, 0.4 miles away
- RI Utopia Care Limited Requires improvement, 0.5 miles away
- RI Royal Mencap Society - Norfolk Domiciliary Care Agency Requires improvement, 0.5 miles away
- G South Norfolk and Suffolk Domiciliary Care Agency Good, 0.5 miles away
- – Ness M Norfolk Not yet rated, 1 mile away