Utopia Care Limited
- Home care
- Dementia care
- Registered since 2022
- Thetford, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Utopia Care Limited: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: South Norfolk and Suffolk Domiciliary Care Agency (Good, 0.1 miles away) and Premier Homecare (Good, 0.5 miles away).
Nearest home care services:
- RI Royal Mencap Society - Norfolk Domiciliary Care Agency Requires improvement, 0.1 miles away
- G South Norfolk and Suffolk Domiciliary Care Agency Good, 0.1 miles away
- – Niche Care Norfolk Not yet rated, 0.2 miles away
- G Premier Homecare Good, 0.5 miles away
- – Ness M Norfolk Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 June 2026 (assessment visit 23 March 2026). Quoted under the Open Government Licence.
Dates of assessment 27 March to 11 May 2026. This was the first assessment of the service. Utopia Care Limited, is a Domiciliary care agency based in Thetford and delivers personal care to people in their own homes across Norfolk and Suffolk, supporting a range of needs including older age, learning disability, dementia and long term health conditions. At the time of the assessment, there were 13 Service Users receiving regulated activity. The assessment was completed remotely, with a site visit on Friday 17 April 2026.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We found that the care provided to people by Utopia care required improvement in some areas and did not always meet their regulatory obligations. This assessment found the provider to be in breach of four legal regulations relating to safe care and treatment, consent, and governance.
The provider used appropriate equipment, worked with external healthcare professionals and had established systems for care planning, medicines oversight and review. However, this assessment identified significant and systemic shortfalls in consent processes, safe care and treatment, and governance. Care plans were not consistently updated following significant health events, Mental Capacity Act (MCA) documentation was incomplete, and mandatory training requirements were not fully met. Oversight mechanisms existed but were not always effective in identifying, escalating or addressing risks. We raised these concerns with the provider on 17 April 2026, and they have started taking positive steps to remedy the issues.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment. -
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Requires Improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in breach of legal regulation in relation to consent. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Safe was rated Requires improvement on 26 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 June 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 26 June 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Shaneel Bissessur
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Utopia Care Limited
- Ownership type
- Organisation
- Companies House number
- 14244512 (opens Companies House)
Utopia Care Limited runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Utopia Care Limited
- G Utopia Care Limited - Thurrock Branch Good. Home care, Thurrock
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Utopia Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Utopia Care Limited.
- When was Utopia Care Limited last inspected?
- The Care Quality Commission's latest rating for Utopia Care Limited was published on 26 June 2026.
- Who runs Utopia Care Limited?
- Utopia Care Limited is run by Utopia Care Limited. It runs 2 services, all in the East of England.
- What is Utopia Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 June 2026.
Contact
- Phone
- 01603 319430
- Address
- 3 Market Place, Thetford, IP24 2AH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: South Norfolk and Suffolk Domiciliary Care Agency (Good, 0.1 miles away) and Premier Homecare (Good, 0.5 miles away).
Nearest home care services:
- RI Royal Mencap Society - Norfolk Domiciliary Care Agency Requires improvement, 0.1 miles away
- G South Norfolk and Suffolk Domiciliary Care Agency Good, 0.1 miles away
- – Niche Care Norfolk Not yet rated, 0.2 miles away
- G Premier Homecare Good, 0.5 miles away
- – Ness M Norfolk Not yet rated, 0.6 miles away