Cornwall and South Devon Support Services

At the time of our inspection 44 people were being supported by the service, 21 of whom received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Care: People's capacity to make decisions had been appropriately assessed. Where individuals lacked capacity and there were restrictions to their freedoms, these issues had been reported to the local authority for authorisation by the Court of Protection. People's care plans were accurate and informative. They provided staff with enough guidance to enable them to meet people's individual needs. There were systems in place to ensure people's needs and preferences were fully understood to enable successful transitions. People got on well with their support staff and were confident requesting help when needed. Staff encouraged and supported people to become more independent and enabled people to engage with a

variety of activities and interests. People were supported to maintain relationships important to them and to meet with friends and relatives regularly.

Right Culture: Relatives were complimentary of the care and support people received and people were happy spending time with their staff. Staff had been safely recruited and staffing levels were sufficient to meet people's needs. Specific staffing challenges in 2 of the 15 setting meant agency staff were being regularly used. There was a recruitment programme underway and additional support had been given to the team in one setting to help address and resolve issues between members of the staff. Quality assurance systems were effective. Staff told us they were well supported and able to access guidance and advice when needed. The registered manager was appropriately supported by a team of managers whose individual roles and responsibilities were well understood by staff and relatives. The service learned when things went wrong. Changes had been made to systems and procedures following incidents to prevent similar events reoccurring.