Complex Intervention Service

At the time of our inspection there were 96 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The provider confirmed 72 people were in receipt of the regulated activity of personal care.

People told us they were safe and had no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Appropriate arrangements were in place to ensure people received their medication, records were maintained to a good standard and staff appropriately trained. Staff recruitment and selection practices and procedures were robust. People were protected by the service's prevention and control of infection arrangements.

Suitable arrangements were in place to ensure staff were trained and newly appointed staff received a robust induction. Staff felt valued and supported by the registered manager and organisation. People's dietary needs were met. The service worked collaboratively with others and ensured people had access to healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Relatives confirmed their family member was treated with care, kindness, respect, and dignity. Relatives were consistently reassuring about staffs caring attitude, confirming there were positive interactions with staff. People told us the service was well managed. Quality assurance arrangements enabled the provider and registered manager to monitor the quality of the service provided and staff performance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk