Canterbury

People's experience of using this service: • People told us they felt safe and supported by staff in the way they preferred. They told us staff were very kind and knew how to keep them safe. • Potential risks to people's health and welfare had been assessed and there was guidance for staff to mitigate the risks. • People had been able to plan their visits with staff and how they wanted their care provided. Care plans were reviewed regularly and people signed to agree their support. Checks and audits were completed to make sure people received a high standard of support, when shortfalls had been found, action had been taken to rectify the shortfall. • People told us they received their medicines when they needed them, staff liaised with the GP and pharmacy to make sure people had the medicines they needed. • People's needs were assessed before they started using the service to make sure staff could meet their needs. • People told us that they received their calls from regular staff who were on time and their calls had not been missed. • People were supported by staff who had been recruited safely and received training and supervision to keep people as safe as possible. • When people needed support to prepare their meals, staff made sure they had a balanced diet, and supported people to access health care professionals when needed. • People were supported to be as independent as possible and lead a healthy lifestyle. People were supported to make choices and express their views about their care and daily life. Staff supported people to access the community and attend the activities they wanted. • People told us they received support from the management and office teams when they needed it, they could phone whenever they needed and there was always someone to help. • People told us they knew how to complain and when they had the concern had been resolved. • The service worked with other agencies to provide joined up care including district nurses when people were at the end of their lives. • People, staff and professionals were asked their opinions about the service. The results were analysed and an action plan put in place to address any issues raised.