CCK Support Ltd

Not everyone using CCK Support Ltd receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

Audits undertaken by the registered managers had not identified there were some gaps in employment histories. We have asked the registered managers to improve this. People told us that they received their calls from regular staff who were on time and they had no missed calls. People received support from the registered managers and office staff when they needed it. They said there was always someone at the end of the phone.

People told us they felt safe and supported by staff in the way they preferred. Staff demonstrated good knowledge and received training on how to protect people from abuse. Staff could identify the forms of abuse and knew what they would do if the suspected or witnessed the different types. People spoke with staff about any potential risks to their health and welfare. These were assessed, monitored and regularly reviewed. Staff knew how to keep people safe from harm. People told us they received their medicines when they needed them. Staff administered people's medicines safely

The registered managers made sure there was enough suitably trained staff to provide support to people. People said they were confident in the staff's skills and abilities to look after them and keep them safe. Staff felt supported and valued. The registered managers checked that staff were undertaking their roles safely and effectively.

People's needs were assessed before they started using the service to make sure staff could deliver the care that they needed. People had been able to plan their visits with staff and how they wanted their care provided. Care plans were developed and reviewed regularly. People agreed to the support and care planned with them.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People were able to make decisions about their care and

support and to maintain control of their lives. People's personal information was stored securely.

People said staff were kind, compassionate and caring and took their time to carry out their duties and did not rush. People said they were listened to and that they were treated respect.

People had access health care professionals when they needed them. The staff worked with other agencies to provide joined up care including specialist nurses when people were at the end of their lives. People were supported and cared for at the end of their life.

People were protected from the risks of developing infections. When staff prepared meals for people, they were supported to have a range of nutritious food and drink that they had chosen.

People knew what to do if they had any concerns or complaint. They said they would be listened to and their concerns would be taken seriously and acted on.

The registered managers were approachable and supportive and took an active role in the day to day running of the service. The culture within the agency was transparent, personalised and open. People and staff were positive about the registered managers. The registered managers and staff had ensured the delivery of high quality and safe care and understood their role and responsibilities

The registered managers worked closely with the staff team to monitor the care provided and any improvements needed were made. People had been asked for their views on their care and staff were happy working for the provider