Home Service Complete Care LLP
- Home care
- Dementia care
- Registered since 2010
- Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Home Service Complete Care LLP: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Your Care Good, 0.3 miles away
- G Respect 4Care Ltd Good, 0.4 miles away
- G Care Sante Kent Good, 0.5 miles away
- RI Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable Requires improvement, 0.6 miles away
- G Crossroads Care Kent Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 22 May 2019. Quoted under the Open Government Licence.
About the service: Home Service Complete Care LLP is a domiciliary care agency which provides domestic and personal care to people in their own home, including people with dementia and physical disabilities. The agency provides care and support for people in Herne Bay and the surrounding areas. The office is situated in Herne Bay. At the time of the inspection 62 people were receiving personal care. The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care, where they do we also take into account any wider social care provided.
Read the rest of CQC's summary
People's experience of using this service:
People, relatives and staff told us the quality of care was good, that the service was well managed and that they would recommend the service to others. People said, "I always know who is coming and they are always on time. They [staff] are never rushing", "I am happy with Home Service – I would not want to change" and "I am completely satisfied with the service I get".
A relative commented, "I have seen a vast improvement [in my loved one] since we have been using carers. Using Home Service has made a big difference to us as a family".
All the people we spoke with said they felt safe with staff from Home Service Complete Care LLP coming in to support them. People continued to be protected from abuse, harm and discrimination and were supported by a team of regular staff who they trusted. Risks to people were assessed, monitored and regularly reviewed. Staff followed the guidance provided to help people remain safe in their homes. People's physical, mental, emotional and social needs were assessed and monitored to support people to remain as healthy as possible and help promote a good quality of life. People were encouraged to remain as independent as possible and were supported to have maximum choice and control over their life. People told us the staff were considerate, kind and caring. One person said, "They are my angels of mercy". People told us they trusted the staff and valued their relationship. People received care which had been tailored to their specific requirements. When people's needs changed the records were updated straight away and staff were informed. People knew how to complain and were given opportunities to feedback about their care. All the people we spoke with said they did not have any complaints about the service they received. The service continued to be well-led. All the people and staff we spoke with felt the service was well- managed. Regular checks and audits continued to be completed and people were asked to provide feedback about the service they received.
The service met the characteristics of Good in all areas. For more details, please see the full report which is
on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kellie Knight
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 22 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Service Complete Care LLP provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Service Complete Care LLP.
- When was Home Service Complete Care LLP last inspected?
- The Care Quality Commission's latest rating for Home Service Complete Care LLP was published on 22 May 2019.
- Who runs Home Service Complete Care LLP?
- Home Service Complete Care LLP is run by Home Service Complete Care (Herne Bay).
- What is Home Service Complete Care LLP's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2019.
Contact
- Phone
- 01227 362312
- Address
- 102 Canterbury Road, Herne Bay, CT6 5SE Map (opens Google Maps)
Compare nearby
- G Your Care Good, 0.3 miles away
- G Respect 4Care Ltd Good, 0.4 miles away
- G Care Sante Kent Good, 0.5 miles away
- RI Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable Requires improvement, 0.6 miles away
- G Crossroads Care Kent Good, 0.6 miles away