Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable
- Home care
- Dementia care
- Registered since 2013
- Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
35 of 212
rated home care services in Kent are rated Requires improvement, like this one.
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ComCare (Good, 0.5 miles away) and Home Service Complete Care LLP (Good, 0.6 miles away).
Nearest home care services:
- G ComCare Good, 0.5 miles away
- G Home Service Complete Care LLP Good, 0.6 miles away
- G Crossroads Care Kent Good, 0.8 miles away
- G Care Sante Kent Good, 0.8 miles away
- G Your Care Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 24 June 2023. Quoted under the Open Government Licence.
Care at Home Services (South East) Ltd - Canterbury, Herne Bay & Whitstable is a domiciliary care agency providing provides care and support to a wide range of people including, older people, people living with dementia, and people with physical disabilities. At the time of our inspection there were 101 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Checks and audits to monitor the quality and safety of the service provided were not consistently robust. Whilst surveys were used to monitor the quality of service, the results had not always been analysed and provided to the registered manager by head office.
Read the rest of CQC's summary
Risks to people's health, safety and welfare and care plans were not consistently detailed. Medicines recording was not consistently accurate. For example, body maps, for prescribed creams, were not used in line with best practice.
People were protected from the risks of abuse by staff who understood how to recognise signs and where to report concerns to. People were protected from the risks of infections by staff who followed safe infection control practices.
People were supported by a regular staff team who knew people well. People and relatives told us staff generally arrived on time and stayed the correct length of time. Staff had been recruited safely.
People felt the service they received was good and told us they felt involved in the planning and management of their care and support. People told us the staff were kind and caring and respected their privacy.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 24 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Laura Foster
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 24 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care at Home Services (South East) LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 05317196 (opens Companies House)
Care at Home Services (South East) Limited runs 15 services, all in the South East. 9 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Care at Home Services (South East) Limited
- G Beech Tree Total Care – Ashford Good. Home care, Kent
- G Beech Tree Total Care – Dover and Hythe Good. Home care, Kent
- G Care at Home Services (South East) Limited – Bentley Grange Good. Home care, East Sussex
- G Care at Home Services (South East) Limited – Bexhill, Hastings and Rother Good. Home care, East Sussex
See all 15 services run by Care at Home Services (South East) Limited
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable.
- When was Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable last inspected?
- The Care Quality Commission's latest rating for Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable was published on 24 June 2023.
- Who runs Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable?
- Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable is run by Care at Home Services (South East) Limited. It runs 15 services, all in the South East.
- What is Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 June 2023.
Contact
- Phone
- 01277 375706
- Address
- Kent Enterprise House, 2b The Links, Herne Bay, CT6 7GQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ComCare (Good, 0.5 miles away) and Home Service Complete Care LLP (Good, 0.6 miles away).
Nearest home care services:
- G ComCare Good, 0.5 miles away
- G Home Service Complete Care LLP Good, 0.6 miles away
- G Crossroads Care Kent Good, 0.8 miles away
- G Care Sante Kent Good, 0.8 miles away
- G Your Care Good, 0.9 miles away