Beech Tree Total Care – Ashford

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the last inspection we found medicines were not managed safely and the provider's oversight had not identified the shortfalls we identified. At this inspection improvements had been made, medicines were managed safely. The provider's audits now identified any issues and action was taken to address them in a timely fashion.

People were supported by staff who knew them well and were kind and compassionate. People told us staff listened to them and gave them care in the way they preferred. This was reflected in their care plans. Staff told us they had the support and training required to carry out their role and people said staff "knew what they were doing."

Staff supported people to eat and drink well, encouraging then to stay hydrated. Staff encouraged or supported people to contact health care professionals as appropriate. Families told us they were kept informed about their loved one's health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their loved ones told us they were involved in planning their care, including the time of support and the staff who supported them. Office staff held regular reviews with people to discuss the quality of their care and any changes in need.

The registered manager had been away from the service for some time at the time of the inspection. The head of service delivery was supporting staff and ensuring the quality of care offered was consistent and met people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk