Kent Enablement at Home

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's safety had been closely monitored with guidance in place for staff to follow to reduce potential risks. People were promptly referred to other healthcare agencies for support if a risk was identified. Staff understood the potential signs of abuse and knew what action to take if they had suspicions.

There were enough staff available to meet people's needs. Staff were recruited safely to minimise the risk of unsuitable staff working with people. People received their medicines as prescribed by their GP.

Staff received the training, skills and support to meet people's needs. New staff completed a robust induction process. Staff felt there was an open culture where they were kept informed about any changes in people's needs.

Weekly meetings discussed people's progress and whether any additional support was required from health care professionals. Staff worked alongside people to build their skills, knowledge and confidence to life as independently as possible.

Staff were kind, caring and friendly towards people; promoting their privacy and dignity at all times. People were asked for their views about the service they received and were encouraged to make suggestions for improvements.

Systems were in place to respond quickly to any changes in people's health needs. There was a joint working partnership with other health agencies to ensure people received the appropriate support quickly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Regular quality monitoring was in place to measure the effectiveness of the service.