Care 24-7 Limited
- Home care
- Dementia care
- Registered since 2010
- Shipley, Bradford, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
This month
The latest rating was published.
8 of 72
rated home care services in Bradford are rated Requires improvement, like this one.
Care 24-7 Limited: inspection record
Rated Requires improvement in October 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Premier Care - Bradford Branch (Good, less than 0.1 miles away) and Home-Care Perfection - Main Office (Good, 0.3 miles away).
Nearest home care services:
- – Affinity Trust - Domiciliary Care Agency - Shipley and Airedale No overall rating, less than 0.1 miles away
- G Premier Care - Bradford Branch Good, less than 0.1 miles away
- – NU Healthcare Provisions Not yet rated, 0.1 miles away
- G Home-Care Perfection - Main Office Good, 0.3 miles away
- – SureCare Skipton & Bingley Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 October 2026 (assessment visit 23 July 2026). Quoted under the Open Government Licence.
Assessment dates were 26 August to 7 September 2026. Care 24/7 is a domiciliary care agency, providing personal care to people in their own homes. The service can support people who may have dementia, learning disabilities and adults under 65. At the time of the assessment, the service supported 143 people with a regulated activity. The assessment was carried out due to an aged rating, having been last assessed in 2018. The service is not currently supporting anyone with a learning disability, therefore the “right support, right care, right culture” methodology was not required.
- Safe Good
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service lacked a positive safety culture, where identified trends and learning relating to risk, were not always identified, including safeguarding concerns. The service made appropriate referrals to services to mitigate risk however, this was not always fully documented. Staff did not always have the appropriate training or knowledge to fulfil their role. Medicines documentation at times, lacked important information. This put people at risk of harm.
People’s care documentation did not always detail important information regarding people’s needs, such as health conditions. Professionals, staff and people told us there was an inconsistency of staff in the service.
There service did not have robust systems and processes in place to support good governance and was in breach of regulation. Leaders had relevant oversight tools in place, such as auditing schedules, however, these failed to identify key missing information in people’s care documentation. The provider has been highly responsive to the assessment findings and has begun to take actions to address the shortfalls identified. The service has provided an action plan as to how it plans to improve its governance processes.
People were provided accessible information to promote equality, and support people to make important decisions, such as at the end of their life. Most people we spoke with told us their care was person centred, and staff were caring and compassionate.
People were supported to live healthier lives and promote their independence, for example, through joint working with reablement services, and had their immediate needs responded to.
We found the provider was in breach of legal regulation in relation to good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Effective was rated Requires improvement on 20 October 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 20 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Danielle Teasdale
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 2 June 2018. Latest assessment published 20 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care 24-7 Limited
- Ownership type
- Organisation
- Companies House number
- 04161417 (opens Companies House)
Care 24-7 Limited runs 4 services in England, 2 of them in Yorkshire and the Humber. 1 is rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Care 24-7 Limited
- G Care 24-7 Redcar Good. Home care, Redcar and Cleveland, North East
- – Care 24-7 Leeds Not yet rated. Home care, Leeds
- – Care 24-7 Stockport Not yet rated. Home care, Stockport, North West
Getting help from City of Bradford Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Bradford Metropolitan District Council
- Ask for a care needs assessment
- Phone: 01274 435400, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Bradford Metropolitan District Council
Checked on the council's website, November 2026.
Common questions
- Does Care 24-7 Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care 24-7 Limited.
- When was Care 24-7 Limited last inspected?
- The Care Quality Commission's latest rating for Care 24-7 Limited was published on 20 October 2026.
- Who runs Care 24-7 Limited?
- Care 24-7 Limited is run by Care 24-7 Limited. It runs 4 services in England, 2 of them in Yorkshire and the Humber.
- What is Care 24-7 Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 October 2026.
Contact
- Phone
- 01274 597711
- Address
- Unit 11, Parkview Court, St. Pauls Road, Shipley, BD18 3DZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Premier Care - Bradford Branch (Good, less than 0.1 miles away) and Home-Care Perfection - Main Office (Good, 0.3 miles away).
Nearest home care services:
- – Affinity Trust - Domiciliary Care Agency - Shipley and Airedale No overall rating, less than 0.1 miles away
- G Premier Care - Bradford Branch Good, less than 0.1 miles away
- – NU Healthcare Provisions Not yet rated, 0.1 miles away
- G Home-Care Perfection - Main Office Good, 0.3 miles away
- – SureCare Skipton & Bingley Not yet rated, 0.3 miles away