Premier Care - Bradford Branch

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment this key question was rated requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The provider was previously in breach of the legal regulations in relation to safe care and treatment and how medicines were managed. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. We reviewed 1 quality statement. At the last assessment this key question was rated good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. We reviewed 1 quality statement. At the last assessment this key question was rated good. At this assessment the rating has remained good. We reviewed 1 quality statement. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At the last assessment this key question was rated requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.