Premier Care Limited - Rochdale Branch

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed before they started to use the service. The service was well organised and visits were rarely missed or late. Staff received the induction, training and support they needed to carry out their roles effectively. People's nutritional and health needs were met.

People told us staff were caring and kind and spoke fondly about the staff who supported them. People said, "There is always a smile when they come. I wouldn't swap them." Staff and managers knew people well. People were treated with respect and dignity; staff supported people to maintain their independence.

People were provided with personalised care that took account of their needs, wishes and preferences. Care records were person centred. There was an appropriate system in place to manage complaints. People's wishes for end of life care and support were identified, respected and recorded if they wished.

There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was managed and organised. The registered manager was committed to providing responsive, person centred care and support. Staff we spoke with shared this commitment. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding concerns.