Premier Care Limited - Salford Homecare Branch
- Home care
- Dementia care
- Registered since 2011
- Pendlebury, Salford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
2 years
since the latest rating was published.
27 of 30
rated home care services in Salford are rated Good, like this one.
Premier Care Limited - Salford Homecare Branch: inspection record
Rated Good in July 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's assessment published 30 July 2024 (assessment visit 22 February 2024). Quoted under the Open Government Licence.
Premier Care – Salford Homecare Branch is a domiciliary care service who provide care and support to over 300 people living in their own accommodation within the Salford area. Premier Care is the main provider for the local authority in 4 of the 5 areas of Salford which are Swinton & Walkden, Little Hulton, Broughton and Ordsall.
- Safe Good
- Well-led No rating
Read the rest of CQC's summary
At our last inspection of the service in May 2023, we identified breaches of regulations 9 regarding Person Centred Care and 17 in relation to good governance. This was because People's care visits were not always completed in line with the agreed times as stated on their assessment, care plan and/or visit schedule and people's carer preferences were not always respected. There was also a lack of systems and processes in place to monitor the safety and quality of service provision, identify issues and ensure actions and regulatory requirements were addressed in a timely way.
At this inspection carried out between March and April 2024, we found sufficient improvements had been made and the service was no longer in breach of regulations 9 and 17.
-
Safe
Good
Individual risks to people were managed safely. People felt safe and staff understood their responsibilities to safeguard people. Individual risk assessments were in place for people. There were enough staff available to ensure people’s safety and overall care visits were completed on time, which was something that had improved since our last inspection. Staff received training to ensure they could deliver safe care in areas such as medication and moving/handling.
-
Well-led
No rating
At our last inspection, there were a lack of systems and processes in place to monitor the safety and quality of service provision, however found improvements had now been made and embedded within the service.
People told us the service was well-led and that there was good management and leadership in place. Staff said they enjoyed working at Premier Care and that there was a good culture amongst the staff team. Staff meetings look place enable views to be collated.
Questions to ask the service
- Well-led was rated Requires improvement on 30 July 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pamela Bryan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 28 June 2023. Latest assessment published 30 July 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Premier Care LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 05213770 (opens Companies House)
Premier Care Limited runs 13 services in England, 11 of them in the North West. 8 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Premier Care Limited
- G Premier Care - Bradford Branch Good. Home care, Bradford, Yorkshire and the Humber
- G Premier Care Blackburn Branch Good. Home care, Blackburn with Darwen
- G Premier Care Bolton Branch Good. Home care, Bolton
- G Premier Care Limited - Rochdale Branch Good. Home care, Rochdale
Getting help from Salford City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Salford City Council
- Ask for a care needs assessment
- Phone: 0808 504 0350 (freephone), Monday to Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0161 794 8888
- Support for carers
- Paying for care: Salford City Council
Checked on the council's website, November 2026.
Common questions
- Does Premier Care Limited - Salford Homecare Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for Premier Care Limited - Salford Homecare Branch.
- When was Premier Care Limited - Salford Homecare Branch last inspected?
- The Care Quality Commission's latest rating for Premier Care Limited - Salford Homecare Branch was published on 30 July 2024.
- Who runs Premier Care Limited - Salford Homecare Branch?
- Premier Care Limited - Salford Homecare Branch is run by Premier Care Limited. It runs 13 services in England, 11 of them in the North West.
- What is Premier Care Limited - Salford Homecare Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 July 2024.
Contact
- Phone
- 0161 727 9086
- Address
- Premier House, Union Street, Pendlebury, Manchester, M27 4HL Map (opens Google Maps)
Compare nearby
- G Creative Support - Salford Physical Disabilities Service Good, 0.2 miles away
- RI Diamond Heart Health Care LTD Requires improvement, 0.4 miles away
- – Odan Healthcare Agency Not yet rated, 0.4 miles away
- – Boldheart Resources LTD Not yet rated, 0.4 miles away
- – Creative Support - Salford Intensive Support Services Not yet rated, 0.5 miles away