Bluebird Care (Bradford North)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided

People's needs were assessed and reviewed regularly. Peoples' health and nutrition needs were supported, and staff were aware of their responsibility to promote peoples' rights. People had access to healthcare professionals.

People and family members knew how to make a complaint and they were confident their complaint would be listened to and acted upon quickly. Staff approaches promoted dignity & respect.

The provider was open and honest in its approach to supporting people and was in regular contact with people receiving support to ensure they received regular feedback on the quality of support provided. Staff knew how to support people to ensure end of life needs were met.

Managers ensured systems were in place to monitor the running of the service. Staff worked well in partnership with other agencies to deliver effective support. Managers audited support records, including accidents and incidents to assure themselves of quality. Lessons were learned when concerns were raised, and these outcomes were communicated to staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.