Luma Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the location did not care or support for anyone with a learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

The small staff team in place knew people well, but care records such as care plans and risk assessments needed more information to give staff clear guidance for managing people's risks.

The provider's recruitment practices required improvement to ensure people were supported by suitable staff. Medication management records needed improvement to ensure they included detailed guidance for staff.

Staff adhered to infection control procedures and protected people from the risk of infection. Staff were knowledgeable in safeguarding adults procedures. Relatives we spoke with said people were safe with the care and support of staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring, respectful and they involved people in decisions about their care and how they wanted to be supported.

Relatives we spoke with said the service was well managed and staff provided good care. Staff working for the provider told us they felt supported in their role.

The provider was open and receptive to the areas of concern identified in the inspection. After the

inspection the provider took immediate action to address some the concerns we found.