Jemcare

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the statutory guidance which supports the CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care, right culture'. People's care enabled them to have choice, control and independence, including where they chose to make unwise decisions. Care was person-centred and promoted dignity. The provider had an ethos of ensuring people using their service were included and empowered to live their lives as they chose.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

The provider was focused on delivering good outcomes for people. The service had a positive culture, where people were happy. Staff shared in their commitment to promoting people's quality of life and looked for opportunities to improve people's care.

People received safe care, supported by a consistent team of care staff, who knew their care needs. The provider's most recent survey from people that used the service showed they felt supported to be independent, positive about their care and safe during the COVID-19 pandemic.

Staff had a positive approach to risk management and used their knowledge of people to manage risks effectively. At times, this information was not reflected in people's care records and behaviour support plans were not always in place. We made a recommendation about positive behaviour support plans. When

accidents and incidents occurred, people were supported to be safe and lessons were learnt to improve practice.