G Care

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People felt their care was safe and reliable. Staff followed infection prevention and control guidance and wore PPE appropriately to protect people against the risk of infection. Staff supported people using positive risk taking, supporting their independence.

People received a consistent standard of effective care from staff who were knowledgeable and skilled at providing care. The provider was committed to staff development. This had a positive impact on the quality of people's care. One relative told us, "The care is consistent across the staff team, they are all friendly." Staff worked effectively as a team and with health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback from people and their relatives on the caring approach from staff was consistently positive. People benefited from this, with staff respecting their wishes and values. People were central to decision- making about their care. One care worker said, "I would absolutely have G Care look after my family."

People's care was developed responsively to suit their changing needs. The provider was very aware of the risks linked to people's social isolation during the COVID-19 pandemic. Staff monitored people's wellbeing. People's communication needs were supported, staff used this information to guide their approach.