Prestige Nursing Ipswich

People's experience of using this service: People were supported to be safe in their home and there were sufficient staff employed to fulfil people's arranged care visits.

Risks to people's health were assessed and clearly documented in the care plan.

People received their medicines as they were prescribed.

Staff understood their responsibilities to prevent the spread of infection whilst working between people's homes.

Incidents and accidents were monitored to inform practice and make improvements to the service.

People's personal needs were assessed and care was provided to them with their consent.

Staff continued to receive the training and support they needed to carry out their roles.

People were supported to access health care services when they needed to.

Staff continued to support people by providing food and drinks to them of their choice.

Staff informed us they had positive working relationships with health care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Staff helped people to remain independent and promoted their dignity.

People's privacy was respected and their personal information was kept securely.

Each person had an individual care plan including an assessment of their needs, risk assessment and detailed information about how to achieve agreed goals.

The service had a complaints policy of which people were aware.

There were on-call arrangements so that senior staff were always available to support as needed.

Senior staff sought the views of the people using the service through surveys.

Governance arrangements were in practice. Regular audits identified any shortfalls in provision of care.